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Maximize Your ServiceNow Potential and Transform Smarter

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In today’s complex marketplace, ServiceNow holds the potential to unify data, streamline operations and accelerate transformation, but only with the right partner. WNS-Vuram empowers businesses to unlock the true potential of ServiceNow, and break legacy barriers of workflow complexities, security and governance concerns and limited in-house expertise.

With a team of 1000+ low-code automation specialists and proven ServiceNow expertise, WNS-Vuram is the partner of choice for global enterprises across industries. Leveraging a strong AI practice, we build smarter operations that deliver enhanced efficiency, improve customer and employee satisfaction and enable smarter decision-making.

 
50+

Customer Engagements

4

Major Geographies Supported

6

Core Modules Deployed

100+

Trained resources

140+

Certifications

ServiceNow Expertise Fuels End-to-end Transformation

WNS-Vuram offers a comprehensive menu of ServiceNow-powered solutions and services, right from strategy to deployment and beyond

Consulting services

Consulting services

Transformative capabilities using the ServiceNow platform

Rapid Activations

Rapid Activations

Prioritized use-cases delivering bootstrappable value at scale

Deployment & Scaling

Deployment and Scaling

Secure ServiceNow apps that deliver transformation value

Maintenance & Support

Maintenance and Support

Continuous improvement and optimization for sustained success

Managed Services

Managed Services

Scale economies by offloading non-core activities

Cross-functional Product Suite

We simplify operations and orchestrate streamlined workflows across a spectrum of functions.

Power a smarter Source-to-Pay journey, driving agility, visibility and compliance

  • Source-to-Pay automation

  • Procurement case management

  • Shopping hub integration

  • Knowledge management for procurement

  • Supplier lifecycle operations

  • Agent workspace for procurement teams

  • Accounts payable automation

  • ERP Integrations, including SAP, Oracle and Workday

Delight customers with faster resolutions and a connected, consistent service experience

  • End-to-end customer case management

  • Automated routing and escalation

  • Sales and order management

  • SLA monitoring and compliance

  • Multi-channel engagement

  • Integrated customer dashboards

Simplify complex workflows for financial institutions and enhance security, efficiency and compliance

  • Card dispute management

  • Automated case routing and faster resolution

  • Visa and payment integration

  • Audit-ready processes

  • Full spectrum of dispute resolution

Manage IT operations and services for magnified resilience, visibility and performance across the enterprise

  • IT service management/ IT operations management/IT asset management

  • Technology provider service management

  • Security operations

  • Governance, risk and compliance

Elevate the experience seamlessly across channels for customers, vendors and employees

  • Customer and employee portals

  • Virtual agents and chatbots

  • Messaging integration– Microsoft Teams, Webex, Facebook

  • Emails and CTI/IVR

  • Mobile experience and Workspace applications

Boost productivity, reduce turnaround and enable proactive services with the power of AI and Gen AI

  • Now Assist and AI search

  • Agentic AI with AI-led virtual agents

  • Conversational AI for smart interactions

  • Document intelligence

  • Process mining and insights

The AppEngine Advantage

With AppEngine, enterprises can innovate with speed and precision using low-code development to address critical challenges.

Key features:

  • Custom workflows tailored to business needs

  • Rapid deployment of compliance and operational applications

  • Seamless integration with the ServiceNow ecosystem

  • Enhanced with AI Agents that make workflows self-optimizing, context-aware and insight-driven

AppEngine low-code development on ServiceNow

Expertise that Delivers Results

 
 
Annotifier

Annotifier

Accelerate image annotation with workflows, role-based access and seamless integrations, ensuring accurate annotations through feedback and collaboration

  • Role-based workflows for annotators and QA reviewers
  • Case tracking, prioritization and email-triggered case creation
  • Integrated annotation tools (Supervisely)
  • Dashboards and self-service portals
  • QA surveys and conversational sidebars for feedback
  • Human-in-the-loop training to refine the AI models using the platform as a service
Impact
  • Improved annotation quality and auditability
  • Faster feedback cycles and AI model refinement
  • Scalable and secure enterprise-grade deployment
FCC-KYC Suite

FCC-KYC Suite

Transform compliance into a strategic enabler with our workflow solution, built on AppEngine and tailored for financial institutions

  • Up to 30% faster onboarding with automated, end-to-end workflows
  • Adaptive KYC reviews triggered by events and updated in real time
  • AI agents integrated with trusted systems, like Veriff, to detect adverse media, sanctions and PEP matches — cutting false positives and surfacing real risks faster
  • Smarter risk scoring with continuous learning models
  • Digital onboarding and video KYC
Impact
  • 30–40% faster onboarding
  • Enhanced operational agility with centralized workflows
  • Improved risk visibility
  • 20–30% reduction in compliance processing costs
VATT

Vuram Automation Testing Tool (VATT)

Achieve smarter functional testing with a no-code, intelligent framework that helps to create and run automated tests, saving time and effort while enhancing quality

  • Fast execution across the maximum number of functionalities
  • Extensive library of predefined functions that interact with ServiceNow components
  • Single line of code to automate various reusable scenarios
  • Dynamic test data management
  • Visually-rich reports and Excel logs
  • Test scripts remain valid even during version upgrades
Impact
  • 100% automation in functional testing
  • Enables quick delivery
  • Improved project quality
  • Enhanced performance with reduced memory usage
 

Real-world Action

 
 

Transformed procurement operations with ServiceNow for a global bank facing a lack of visibility, governance and control

Outcomes:

  • Phased rollout across 120+ countries
  • Improved employee satisfaction
  • Guided experience for users for self-serve using portals and Virtual Agent
  • Reduction in time-to-market for new supplier products and catalogues
Transformed procurement operations with ServiceNow

Simplified a computer and electronics giant’s complex approval and error-handling systems in order management

Outcomes:

  • 5% improvement in EBITDA due to reduced inventory
  • 75% reduction in order-to-delivery times
  • Significantly improved customer experience
Simplified a computer and electronics giant
 
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Fast-track ServiceNow Innovation with a Low-risk Try-Out Program

Accelerate workflow transformation with WNS-Vuram’s ServiceNow Try-Out program—experience AI-driven automation in a secure, low-risk pilot that proves value fast.

Talk to Our ServiceNow Expert