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Maximize Your ServiceNow Potential and Transform Smarter

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In today’s complex marketplace, ServiceNow holds the potential to unify data, streamline operations and accelerate transformation, but only with the right partner. WNS-Vuram empowers businesses to unlock the true potential of ServiceNow, and break legacy barriers of workflow complexities, security and governance concerns and limited in-house expertise.

With a team of 1000+ low-code automation specialists and proven ServiceNow expertise, WNS-Vuram is the partner of choice for global enterprises across industries. Leveraging a strong AI practice, we build smarter operations that deliver enhanced efficiency, improve customer and employee satisfaction and enable smarter decision-making.

 
50+

Customer Engagements

4

Major Geographies Supported

6

Core Modules Deployed

100+

Trained resources

140+

Certifications

ServiceNow Expertise Fuels End-to-end Transformation

WNS-Vuram offers a comprehensive menu of ServiceNow-powered solutions and services, right from strategy to deployment and beyond

Consulting services

Consulting services

Transformative capabilities using the ServiceNow platform

Rapid Activations

Rapid Activations

Prioritized use-cases delivering bootstrappable value at scale

Deployment & Scaling

Deployment and Scaling

Secure ServiceNow apps that deliver transformation value

Maintenance & Support

Maintenance and Support

Continuous improvement and optimization for sustained success

Managed Services

Managed Services

Scale economies by offloading non-core activities

Cross-functional Product Suite

We simplify operations and orchestrate streamlined workflows across a spectrum of functions.

Power a smarter Source-to-Pay journey, driving agility, visibility and compliance

  • Source-to-Pay automation

  • Procurement case management

  • Shopping hub integration

  • Knowledge management for procurement

  • Supplier lifecycle operations

  • Agent workspace for procurement teams

  • Accounts payable automation

  • ERP Integrations, including SAP, Oracle and Workday

Delight customers with faster resolutions and a connected, consistent service experience

  • End-to-end customer case management

  • Automated routing and escalation

  • Sales and order management

  • SLA monitoring and compliance

  • Multi-channel engagement

  • Integrated customer dashboards

Simplify complex workflows for financial institutions and enhance security, efficiency and compliance

  • Card dispute management

  • Automated case routing and faster resolution

  • Visa and payment integration

  • Audit-ready processes

  • Full spectrum of dispute resolution

Manage IT operations and services for magnified resilience, visibility and performance across the enterprise

  • IT service management/ IT operations management/IT asset management

  • Technology provider service management

  • Security operations

  • Governance, risk and compliance

Elevate the experience seamlessly across channels for customers, vendors and employees

  • Customer and employee portals

  • Virtual agents and chatbots

  • Messaging integration– Microsoft Teams, Webex, Facebook

  • Emails and CTI/IVR

  • Mobile experience and Workspace applications

Boost productivity, reduce turnaround and enable proactive services with the power of AI and Gen AI

  • Now Assist and AI search

  • Agentic AI with AI-led virtual agents

  • Conversational AI for smart interactions

  • Document intelligence

  • Process mining and insights

The AppEngine Advantage

With AppEngine, enterprises can innovate with speed and precision using low-code development to address critical challenges.

Key features:

  • Custom workflows tailored to business needs

  • Rapid deployment of compliance and operational applications

  • Seamless integration with the ServiceNow ecosystem

  • Enhanced with AI Agents that make workflows self-optimizing, context-aware and insight-driven

AppEngine low-code development on ServiceNow

Expertise that Delivers Results

 
 
Annotifier

Annotifier

Accelerate image annotation with workflows, role-based access and seamless integrations, ensuring accurate annotations through feedback and collaboration

  • Role-based workflows for annotators and QA reviewers
  • Case tracking, prioritization and email-triggered case creation
  • Integrated annotation tools (Supervisely)
  • Dashboards and self-service portals
  • QA surveys and conversational sidebars for feedback
  • Human-in-the-loop training to refine the AI models using the platform as a service
Impact
  • Improved annotation quality and auditability
  • Faster feedback cycles and AI model refinement
  • Scalable and secure enterprise-grade deployment
FCC-KYC Suite

FCC-KYC Suite

Transform compliance into a strategic enabler with our workflow solution, built on AppEngine and tailored for financial institutions

  • Up to 30% faster onboarding with automated, end-to-end workflows
  • Adaptive KYC reviews triggered by events and updated in real time
  • AI agents integrated with trusted systems, like Veriff, to detect adverse media, sanctions and PEP matches — cutting false positives and surfacing real risks faster
  • Smarter risk scoring with continuous learning models
  • Digital onboarding and video KYC
Impact
  • 30–40% faster onboarding
  • Enhanced operational agility with centralized workflows
  • Improved risk visibility
  • 20–30% reduction in compliance processing costs
VATT

Vuram Automation Testing Tool (VATT)

Achieve smarter functional testing with a no-code, intelligent framework that helps to create and run automated tests, saving time and effort while enhancing quality

  • Fast execution across the maximum number of functionalities
  • Extensive library of predefined functions that interact with ServiceNow components
  • Single line of code to automate various reusable scenarios
  • Dynamic test data management
  • Visually-rich reports and Excel logs
  • Test scripts remain valid even during version upgrades
Impact
  • 100% automation in functional testing
  • Enables quick delivery
  • Improved project quality
  • Enhanced performance with reduced memory usage
VATT

OMTRAC

OMTRAC is a structured, end-to-end Order tracking framework that brings clarity, ownership, and visibility to operational workflows. It manages procurement and order processes, tracking purchase orders, order stages, and exceptions. It stores customer and contract information, as well as details of order lines and quotes. OMTRAC app also configures exception definitions for risk management and monitors customer credit information. It appears to facilitate the management of orders, contracts, and customer relationships, ensuring efficient procurement and risk assessment. It is developed on ServiceNow and has been certified to be made available on ServiceNow App Store.

Key features
  • End-to-End Order Process Management.
  • Build on the ServiceNow Platform.
  • Roles Based Access and Collaboration.
  • Real Time Status Tracking.
  • Tracks purchase orders, order stages, and exceptions in one place.
  • Centralizes customer, contract, order line, and quote details.
  • Uses document intelligence to read and extract data from order and contract documents automatically.
  • Monitors customer credit and risk information.
 

Real-world Action

 
 

Transformed procurement operations with ServiceNow for a global bank facing a lack of visibility, governance and control

Outcomes:

  • Phased rollout across 120+ countries
  • Improved employee satisfaction
  • Guided experience for users for self-serve using portals and Virtual Agent
  • Reduction in time-to-market for new supplier products and catalogues
Transformed procurement operations with ServiceNow

Simplified a computer and electronics giant’s complex approval and error-handling systems in order management

Outcomes:

  • 5% improvement in EBITDA due to reduced inventory
  • 75% reduction in order-to-delivery times
  • Significantly improved customer experience
Simplified a computer and electronics giant
 
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Fast-track ServiceNow Innovation with a Low-risk Try-Out Program

Accelerate workflow transformation with WNS-Vuram’s ServiceNow Try-Out program—experience AI-driven automation in a secure, low-risk pilot that proves value fast.

Talk to Our ServiceNow Expert

Frequently Asked Questions

As a trusted ServiceNow implementation partner, WNS-Vuram combines deep platform expertise, industry-focused accelerators, AI-led automation, and global delivery capabilities. We help enterprises modernize workflows, integrate systems, and scale ServiceNow initiatives efficiently, enabling faster transformation, improved user experiences, and measurable business outcomes.

ServiceNow implementation services help organizations automate manual processes, unify workflows across departments, and improve visibility into operations. By leveraging intelligent automation, AI-driven insights, and seamless integrations, businesses can reduce bottlenecks, increase productivity, accelerate service delivery, and achieve greater operational efficiency at scale.

ServiceNow professional services provide end-to-end support across strategy, consulting, implementation, optimization, and managed operations. Organizations benefit from faster deployments, reduced implementation risks, improved platform adoption, and continuous enhancements that maximize the long-term value of their ServiceNow investment while aligning technology with business goals.

A ServiceNow solutions provider helps organizations connect enterprise systems, centralize operational data, and create a single source of truth. By integrating workflows, automating information flow, and enabling real-time visibility, businesses can make faster, data-driven decisions while improving governance, compliance, and operational performance.

WNS-Vuram’s ServiceNow implementation services cover consulting, solution design, platform implementation, workflow automation, AI enablement, system integration, testing, deployment, user adoption, and managed support. This end-to-end approach helps organizations modernize operations, accelerate digital transformation, and continuously optimize business processes across the enterprise.

WNS-Vuram delivers ServiceNow implementation services using proven methodologies, governance frameworks, scalable architectures, and industry best practices. Our global delivery model, certified experts, and continuous support help enterprises deploy ServiceNow applications efficiently, maintain performance, manage growth, and drive consistent outcomes across regions.