Smarter Manufacturing for Real-World Impact

Transforming operations by combining human expertise with hyperautomation, Agentic AI and intelligent workflows

Manufacturers must balance operational efficiency, supply chain resilience and rising customer expectations while modernizing complex, interconnected operations. AI creates a significant opportunity to transform how work gets done across the enterprise, from production and engineering to finance, customer service and aftermarket operations.

WNS-Vuram, part of Capgemini, helps manufacturers harness this opportunity with hyperautomation, low-code platforms, AI-powered workflows, intelligent document processing, process intelligence and Agentic AI. Backed by deep domain expertise and human ingenuity, we build intelligent operations that streamline operations, improve visibility, accelerate decision-making and deliver tangible, long-term value.

Omtrac: Purpose-built, Outcome-focused

Designed for manufacturing, Omtrac improves visibility, workflow efficiency, asset tracking, operational governance and process compliance by digitally orchestrating critical workflows across:

Aftermarket service management

Engineering workflow automation

Product lifecycle and launch management

Manufacturing Expertise Across Functions

Our experience spans key manufacturing functions and verticals, helping simplify complex processes, strengthen operational control and improve enterprise execution.

Finance & Accounting F&A

Processes

Invoice processing
Statement of Accounts (SOA)

Cash Application

Vendor payment
Payment approval
Auditing tracking

Subprocess

Invoice creation, validation, customer invoicing, tax compliance
PO/non-PO invoice matching, validation, approval routing
Generating SOA, reconciliation, follow-up with vendors/customers
Matching SOA with internal records, dispute identification
Payment receipt processing, invoice matching

Operations

Processes

Vendor management
Aftermarket pump
Product lifecycle management

Subprocess

Vendor onboarding, compliance checks, master data updates
Service request handling, warranty claims, spare parts tracking
Records and reports for product tracking

Customer Service

Processes

Case processing and tracking
Dispute resolution

Subprocess

Case intake, classification, triage, resolution workflow
SLA monitoring, status updates, escalations
Handling payment/invoice disputes, root cause analysis, resolution tracking

From Automation to AI-powered Intelligence

Manufacturers are increasingly shifting from isolated automation initiatives to AI-driven, intelligent operations. WNS-Vuram helps organizations accelerate this transformation through: