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Master the Microsoft Advantage with our Expertise

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Modern enterprises demand transformation solutions that are effective, cost-optimized, secure and easily integrated. With a comprehensive, intelligent ecosystem, platforms like Microsoft hold the key, but unlocking its true potential goes beyond mere implementation.

WNS-Vuram blends deep domain and AI expertise with strong Microsoft experience to offer clients high-impact, end-to-end application management. A hyperautomation specialist, WNS-Vuram has developed tailored solutions on Microsoft for clients across BFSI, insurance, eCommerce, retail and manufacturing, driving measurable business outcomes.

 
40%

quicker process cycle times

30%

surge in operational efficiency

95%

improved data accuracy

50%

faster development with low-code expertise

What Makes Us the Preferred Microsoft Partner?

With deep domain experience and certified Microsoft expertise, WNS helps enterprises harness the full potential of the Microsoft ecosystem — driving agility, innovation, and business transformation at scale

5+

Years of Microsoft Experience

120+

Trained Resources

80+

Microsoft Certifications

Established Center of Excellence

20+

Years of Domain Experience

Holistic Services, Fueled by Domain and Enabled Through Tech

From strategic planning to seamless implementation and continuous support, we help businesses sharpen their Microsoft edge, driving long-term results.

Strategic Consulting

We define outcome-driven Microsoft strategies that align technology with business priorities.

  • Roadmap definition

  • Workshops

  • Fitment analysis

  • Integration and automation consulting

  • Proof of concept

Assessment

Comprehensive evaluation to uncover modernization and optimization opportunities.

  • Business cases

  • Architecture analysis

  • Process re-engineering

  • Project and program planning

Implementation

Seamless deployment across Dynamics 365, Azure, Power Platform, and Microsoft 365.

  • Solution architecture

  • Design and development

  • Migration

  • Testing

  • Release management

Technical Advisory

Health checks and performance optimization for sustained platform excellence.

  • Health check

  • Performance tuning

Support Services

Ongoing support and upgrades to keep your Microsoft ecosystem future-ready.

  • Maintenance and support

  • Feature enhancements

  • Application upgrades

WNS-Vuram’s Core Solutions

Discover WNS-Vuram’s AI-powered solutions engineered to accelerate enterprise transformation.

Transform case management with intelligence, flexibility and autonomy

  • Designed for centralized control and autonomous case ownership

  • Smarter case summarization, resolution suggestions and document understanding

  • Context-aware assistants guiding users, agents and admins

  • Agentic intelligence for self-resolving cases and smart escalation

  • Low-code, scalable, and deeply integrated with Azure AI

Accelerate document processing with a first-of-its-kind “product as a service”, powered by AI.

  • Extracts, validates and understands structured and unstructured data

  • Agentic processing engine for autonomous document handling with human-in-loop fallback

  • End-to-end automation from intake to resolution with minimal manual effort

  • Built on a scalable, secure and fully configurable Azure platform

Enhance ITSM operations with autonomous, Agentic AI.

  • Answers queries on metrics, performance and system health

  • Provides real-time error and exception insights

  • Automates ITSM ticket creation and execution

  • Scales to handle data, queries and agent interactions

  • Integrates seamlessly with enterprise tools

Collect and analyze customer feedback with precision and clarity.

  • Detailed planning and tracking of feedback surveys

  • Automated feedback analysis and actionable outcomes

  • Dashboard for end-to-end visibility and data-backed insights

Capability in Action

 
 

Client: UK-based E-commerce Giant

Background:
The company wanted to modernize its processes and build a unified integration platform that was API-led and event-driven, with robust governance and end-to-end transparency.

Solution:
We leveraged Azure services to create a seamless, integrated experience across multiple ERP systems, including SAP, Dynamics 365 and third-party applications. The API-led integration, with asynchronous processing and workflow orchestration, resulted in a slew of powerful outcomes for the client.

Benefits:

  • 20% increase in stakeholder satisfaction with stronger governance
  • 30% improvement in operational efficiency
  • 25% reduction in manual effort with smarter KPI reporting, monitoring and alerting
E-commerce Integration

Client: Leading UK Insurance Company

Background:
The insurer sought to break from existing manual processes with an AI-led, autonomous case management system. They wanted to be able to automatically extract customer requirements, verify documents, approve cases and communicate with customers.

Solution:
Our autonomous system, created using Micrososft Power platform and Azure AI capabilities, streamlined email interpretation, case management, document extraction and customer communications.

Benefits:

  • 25% reduction in FTE effort required for support activities
  • 30% enhanced operational efficiency
  • 40% faster triage with seamless enterprise system integration
Insurance AI Case Management

Client: Multinational Wealth Management Group

Background:
The company, grappling with legacy systems and siloed applications, wanted to modernize processes and keep pace with an evolving market.

Solution:
The WNS-Vuram team created a Center of Excellence on the Microsoft Power platform, along with automating data management processes.

Benefits:

  • 50% faster task completion
  • 40% reduction in time taken for manual data entry
  • Improved governance on Power platform utilization
Wealth Management Modernization

Client: US-based Semiconductor Manufacturer

Background:
Manual-intensive processes were proving inadequate, leading to inefficiencies, errors and delays. The client wanted to accelerate its transformation journey to streamline systems and improve outcomes.

Solution:
We leveraged our deep domain and tech expertise to build and implement solutions to monitor and manage the end-to-end process. With 20+ reports created, we helped improve visibility and accountability.

Benefits:

  • 100% tracking of all manufacturing plans
  • 30% increase in operational efficiency
  • 60% increased visibility and team collaboration
Semiconductor Automation

Client: Leading Construction Company in the UK

Background:
The company was saddled with outdated systems and fragmented data sources, leading to delayed approvals, mismanaged inventory and audit challenges.

Solution:With over 30 automation solutions across sales, operations and inventory management, we streamlined the company’s processes. In addition, we strengthened their data spine with centralized, near real-time data capture and distilled data-led insights for better decision-making.

Benefits:

  • 30% reduction in data entry time
  • 50% faster approvals and smoother audit processes
  • 40% reduction in paper-based documentation
Construction Process Automation
 
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Try-Out Program: Fast-track Microsoft Cloud Transformation with Certainty

Unlock rapid, Gen AI-powered transformation with WNS-Vuram’s Microsoft Try-Out Program, piloting Power Platform, Azure, and Copilot automation to showcase real ROI before you scale.

Talk to Our Microsoft Expert