Banking & Financial Services Solutions | AI-Powered Banking Transformation

WNS-Vuram, part of Capgemini, helps businesses scale, innovate and lead through these market shifts with unmatched resilience. By utilizing our signature domain expertise and human ingenuity, we enable organizations to master today’s complexities—from automating intricate business lending and mortgage operations to implementing Gen AI-powered compliance frameworks.

We help clients confidently step into tomorrow, with streamlined operations, sharper risk management, faster digital evolution and a standout market presence.

Our Expertise

400+ Hyperautomation Solutions Delivered

30+ BFS Clients Across Geographies

12+ Areas Transforming Banking Industry

AI-driven Hyperautomation Specialist

Automation | Agents | Apps

100% Referenceable Clientele

Explore Our BFS Solutions

Purpose-built accelerators and agentic solutions that simplify operations and strengthen compliance.

Card Dispute Management System (CDMS)

Automates the end-to-end dispute lifecycle, from omnichannel intake and case triage to investigation, decisioning and resolution, enabling faster resolution, greater accuracy and lower operational costs.

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Customer Service Agentic Solution (Card Ops)

Transforms high-volume card operations by converting unstructured customer requests into compliant, end-to-end actions. Powered by Agentic AI, the solution reduces manual effort while accelerating resolution and improving customer experience.

FCC-KYC Suite on ServiceNow

Unifies KYC onboarding, reviews and financial crime controls into a single intelligent workflow environment, accelerating onboarding, improving risk visibility and strengthening compliance.

Core Process Areas in BFS

Delivering real impact across the entire BFS value chain, including lending, mortgage, compliance and advisory services.

Business Lending

Loan Origination
Credit Appraisal Memorandum (CAM)
Financial Due Diligence & Spreading
Underwriting & Risk Assessment
Funding, Booking & Disbursement
Periodic Reviews & Portfolio Monitoring

Mortgage Operations

Mortgage Origination
Title Review
Document & Collateral Management
Post-Closing Operations
Collections & Servicing
Customer Service

Financial Crime and Compliance

KYC & Customer Due Diligence
AML Monitoring
Adverse Media Screening
Fraud Detection & Risk Profiling
Compliance Investigations
Case Management & Audit

Advisory and Support Services

Client Lifecycle Management
Financial Research and Modeling (Gen AI-powered)
Certification and Questionnaire Automation
Legal Document Management
Digital Signature and Workflow Automation

Customer & Client Operations

Client Onboarding
Account Opening & Maintenance
Customer Requests & Service Operations
Customer Communications & Notifications
Lifecycle Management

Risk & Operations

Risk Profiling
Credit Card Operations
Operational Case Management
Regulatory Reporting

Case Studies

Designed with Intelligence. Delivered with Impact

Modernized Model Risk Management with a structured, auditable Appian platform for a British multinational bank.

Outcomes:

10-20% reduction in customer effort in search, navigation and task completion
100% delivery on time with zero major defects across all releases
Real-time compliance dashboards for transparency and faster decision-making

Voices of Impact

“Based on the last 12 months, quality of partnership, delivery commitment and account engagement, I would recommend WNS-Vuram for Appian-based managed services and I would happily support expanding the partnership to cover the wider GFED remit and beyond.”

– Director at a Leading UK-based Bank

Powering Together

Thought Leadership

Whitepaper

Reimagining Banking Operations with Hyperautomation, Agentic AI,
and Intelligent Operations

Our Expertise