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Elevating the Future of Banking
and Financial Services

The Banking and Financial Services (BFS) industry is at a critical inflection point. Complex regulations, rising fraud risks and the urgency to move beyond legacy infrastructure demand hyperautomated, secure and agile operating models.

WNS-Vuram, part of Capgemini, helps businesses scale, innovate and lead through these market shifts with unmatched resilience. By utilizing our signature domain expertise and human ingenuity, we enable organizations to master today’s complexities—from automating intricate business lending and mortgage operations to implementing Gen AI-powered compliance frameworks.

We help clients confidently step into tomorrow, with streamlined operations, sharper risk management, faster digital evolution and a standout market presence.

Explore Our BFS Solutions

Purpose-built accelerators and agentic solutions that simplify operations and strengthen compliance.

Card Dispute Management System

Card Dispute Management System (CDMS)

Automates the end-to-end dispute lifecycle, from omnichannel intake and case triage to investigation, decisioning and resolution, enabling faster resolution, greater accuracy and lower operational costs.

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Customer Service Agentic Solution

Customer Service Agentic Solution (Card Ops)

Transforms high-volume card operations by converting unstructured customer requests into compliant, end-to-end actions. Powered by Agentic AI, the solution reduces manual effort while accelerating resolution and improving customer experience.

FCC-KYC Suite on ServiceNow

FCC-KYC Suite on ServiceNow

Unifies KYC onboarding, reviews and financial crime controls into a single intelligent workflow environment, accelerating onboarding, improving risk visibility and strengthening compliance.

Core Process Areas in BFS

Delivering real impact across the entire BFS value chain, including lending, mortgage, compliance and advisory services.

Business Lending

  • Loan Origination and Compensation Automation
  • Credit Appraisal Memorandum (CAM)
  • Loan Forgiveness and PPP Processing
  • Underwriting and Risk Scoring
  • Funding, Booking and Disbursement

Mortgage Operations

  • Mortgage Origination Accelerator
  • Title Review Automation
  • Post-Closing and Salary Payments
  • Collateral and Document Management
  • Collections and Customer Service

Financial Crime and Compliance

  • KYC and AML Checks
  • Gen AI-powered Adverse Media Screening
  • AML Transaction Monitoring Accelerator
  • Fraud Detection and Risk Profiling
  • Compliance Case Management and Audit

Advisory and Support Services

  • Client Lifecycle Management
  • Financial Research and Modeling (Gen AI-powered)
  • Certification and Questionnaire Automation
  • Legal Document Management
  • Digital Signature and Workflow Automation

Case Studies

Designed with Intelligence. Delivered with Impact

Modernized Model Risk Management with a structured, auditable Appian platform for a British multinational bank.

Outcomes:

  • 10-20% reduction in customer effort in search, navigation and task completion
  • 100% delivery on time with zero major defects across all releases
  • Real-time compliance dashboards for transparency and faster decision-making

Voices of Impact

“Based on the last 12 months, quality of partnership, delivery commitment and account engagement, I would recommend WNS-Vuram for Appian-based managed services and I would happily support expanding the partnership to cover the wider GFED remit and beyond.”

– Director at a Leading UK-based Bank

Powering Together

Thought Leadership

Whitepaper

Agentic AI in Banking: Building an Intelligent Process Fabric for Autonomous Execution

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Blog

Combating the Global Chargeback Crisis with AI-powered Dispute Management

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Article

AI in Banking: The Shift from Pilots to AI-first Journeys in 2026

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