Embed intelligence into existing business processes without disrupting work.
AI can transform business operations without requiring a complete overhaul. Yet, integrating AI into established systems and workflows without disrupting operations or increasing costs remains a challenge for many businesses.
WNS-Vuram, part of Capgemini, combines deep domain expertise with advanced AI technologies to embed intelligence into existing applications and processes. We help organizations streamline workflows, automate routine tasks and augment decision-making to improve operational efficiency while maximizing value from their technology investments.
See how AI-powered capabilities enhance existing workflows to drive smarter, faster and more efficient operations.
Streamline credit card service operations with Card OPS—an AI-driven multi-agent platform powered by Appian and AWS Bedrock. Card OPS automates high-volume credit card requests such as:
By replacing slow, manual, email-heavy processes, it reduces processing time, ensures compliance and eliminates backlog bottlenecks.
Credit limit increase
The system parses emails containing income details and requested limit changes, verifies compliance rules, prompts a single-click human approval, updates the backend system and sends confirmation to the customer.
Validation and missing information
If a customer requests an address change without attaching valid proof, the verification agent catches the compliance gap and automatically drafts an email requesting the missing documents.
Accelerate card dispute resolution with WNS-Vuram's end-to-end Card Dispute Management System (CDMS). It streamlines the dispute lifecycle, from case creation to charge processing, enabling faster resolution and recoveries.
By unifying real-time data from banking systems and global card networks, including VISA and Mastercard, CDMS leverages Gen AI and predictive analytics to enhance decision-making, reduce errors and cut operational costs.
Modernize baggage claims management with an AI-driven solution that combines advanced analytics with human intelligence to:
By improving claims efficiency and accuracy, the solution helps safeguard revenue, reduce resolution times and strengthen customer loyalty.
Manage complex contract volumes with greater speed, accuracy and control with TrustHall, our plug-and-play Contract Lifecycle Management (CLM) solution built on Appian. TrustHall digitizes, automates and centralizes the entire contract journey from creation and negotiation to approval and storage on a single platform.
Transform financial statement analysis with FinSpreadAI, which empowers credit risk teams to make faster, more accurate lending decisions with complete confidence.
Powered by a specialized multi-agent AI architecture, FinSpreadAI replaces manual, error-prone data entry with intelligent automation. It combines no-code configuration, multilingual and multi-standard processing, and end-to-end auditability to convert unstructured corporate filings into standardized, audit-ready financial spreads in minutes.
Automatically retrieves or accepts uploaded financial documents across formats, companies and regions.
Uses OCR to extract financial data, tables, notes and annotations while preserving document structure.
Validates entity details, reporting periods, currencies, units and accounting standards.
Identifies financial statements and standardizes line items across periods, formats and accounting terminologies.
Populates standard and custom templates, performs reconciliations and links entries to source documents.
Uses AI confidence scores to flag anomalies and missing data for targeted human review, with complete audit trails.
Improves extraction accuracy and processing through reviewer feedback and exception handling.
Commercial Banks
Accurately evaluate borrower creditworthiness and monitor corporate health across the full loan lifecycle to manage portfolio risk.
Commercial Lenders
Rapidly analyze borrower credit profiles to accelerate business loan decisioning while maintaining sound risk management.
Insurance Underwriters
Assess complex financial risks during policy underwriting to shield institutions from exposure to unreliable counterparties.
Your Existing Workflows, Made Smarter with AI
Integrate intelligent AI capabilities into your existing systems, applications and workflows with WNS-Vuram.