HyperApps

Dynamic Case Management Software

WNS-Vuram's Dynamic Case Management Software is a plug-n-play modular solution that addresses the needs of organizations with large on-ground task force — and for whom, tracking, reporting and preventing cases is of utmost priority.

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Fast and Efficient Case Resolution

Complaints can pour in from multiple directions in an organization. Gathering the complaints, creating support tickets, organizing their assignment, ticketing the resolution and other related actions can prove to be a hassle. Without a streamlined case lifecycle management tool to support business needs, it can result in poor customer service.

WNS-Vuram’s Dynamic Case Management Software is an intelligent case management system that makes handling of support and case tickets organized, focused, efficient and effective. This ticket resolution software makes ticket handling effortless. Embedding our case tracking software in business processes increases safety, reduces case recurrence and generates reports to consistently take action on a preventive basis.

One-stop Solution

Whether it is integration with existing ERP applications, or extracting and uploading relevant reports in different applications, this case management system manages it all through a single window. With Dynamic Case Management Software, complaints can be gathered from employees, external vendors or customers in one common system. Case tickets can be easily created, categorized, assigned and resolved. This complaint management system also has an in-built dashboard that enables high-level reporting on cases in real-time.

What Makes it Different?

The Dynamic Case Management Software efficiently handles the complete case management lifecycle, right from gathering of complaints, to categorization and finally to resolution. With our solution, businesses can eliminate risks, ensure faster case resolution and utilize reports to prevent recurrence.

Category-based workflow

Customizable workflows to allow administrators to set up the processing, approvals, appeals, reviews and logical ending of case documents.

Case analytics and reporting

Real-time case dashboards monitor and effectively track case resolving times and case resolver’s performance. This brings accountability through SLA-based case resolution and improves turnaround timelines. Managers can monitor agent activity and status reports of open and closed cases.

Omnichannel ticketing system

Organized workflow that provides agents and initiators to get full details about every complaint. This leads to quick resolution of individual support requests and the best customer experiences.

Prompt actions on cases

With a repository of tools, this incident management system enables teams to easily resolve cases, reassign cases to other users and send emails or SMS texts to incident reporters.

See How It Works

Beyond Case Management

WNS-Vuram’s Dynamic Case Management is an intuitive, lightweight support ticketing system that can seamlessly integrate with an organization’s IT infrastructure. It enables enterprises to resolve cases faster through the following feature-rich capabilities:

Configurable dynamic workflow automation

Set up processing, approvals, appeals, reviews and logical ending for each category

Automated case categorization

Create and maintain effective categories for case creation

Collaboration with other users

Easily clarify queries across the system. Categorize and manage queries for reference

Multichannel case creation

Log incidents via Appian site, email, voice, chat, touch-interactive devices and IVRS-enabled voice support

Centralized case tracking

Track all case-specific data, such as status, case notes and communication in a centralized storage location

Customized service level agreements

Specify the response and resolution time for any case based on criteria such as priority and category

Handle Case Management the Smart Way

Log cases and create and manage tickets seamlessly with an intelligent solution. Get a free demo from our experts now.

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