Switch to preventive maintenance with swat

As your business expands, your business needs may outgrow your existing applications or server setup. Sometimes, you may encounter severe issues that can potentially hinder business operations. Vuram SWAT team helps keep your applications up to date with the latest Appian features and functionalities.

Our dedicated team of experts specializes in application support, infrastructure support, and research. We quickly understand your existing applications/infrastructure setup and get down to the root cause of the issues you face and resolve them. From a reactive approach to maintenance, switch to preventive maintenance.

HIGHLIGHTS

Quick Turnaround Time

Dedicated Point of Contact

Flexible Support Models

Start with a Plan as Short as Three Months

Get Weekly/Monthly Reports

enrich your application experience

SWAT not only provides support to your existing Appian applications but also recommends best practices to leverage the most out of them. Our team of experts will help you achieve better application experience.

What’s Included:

  • Production support for your applications
  • Documentation and publishing of support tickets 
  • SLA driven issue response and resolution 
  • Support for Severity 1 issues during customer business hours 
  • Support for Severity 2, 3, 4 during support Team work hours
  • Regular cadence calls to update you on the project status
  • Deployment support and documentation support 
  • R&D support and proof of concept work

 

Packages

*Not for nearshore customers

**For nearshore customers

Note: If you have custom requirements, please feel free to reach out to us.

ADD-ONS

 

  • Weekend and holiday cover (during your business hours) for severity 1 issues
  • 24*7*365 support for severity 1 issues
  • 100% roll-over of hours to the next month
  • Regression test suites creation and maintenance for live applications
  • Custom extensions development

Infrastructure Support at its best

Be it server optimization or migration, server administration, restoration, initial server configuration, security patches, get dedicated server support. It ensures a streamlined and stabilized support environment.

What’s Included:

  • On call support for all severity 1 issues 
  • Upgrade and patching of all Appian environments with every new release
  • Smoke/sanity testing post Appian upgrades   
  • Documentation support for Appian architecture and server configuration
  • R&D Support

Packages

ADD-ONS

 

  • Weekend and holiday cover (during your business hours) for severity 1 issues
  • 24*7*365 support for severity 1 issues
  • Configuration and setup of server monitoring tools 
  • Regression test suites creation and maintenance for live applications

did you know 1 out of 3 of our customers has scaled up from the basic to larger support models?

Our customers are 100% referenceable. If you would like to know more about their experience with Vuram SWAT, we’ll happy to connect you with them.

Get Started with SWAT

Register here to get started with our engagement models. Our support models and add-ons are strategically designed to address the commonly encountered issues, but we do not stop there. Vuram SWAT goes one step ahead develops components based on your custom requirements.

To know more about SWAT services, contact us now.

 

     

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