Question 1

What is Business Process Management?

Accepted Answer

Business process management (BPM) is a disciplined approach to improve and streamline processes, weed out bottlenecks, and ensure the running of business operations is optimal. An efficient BPM strategy involves analyzing the existing processes and identifying the problems, modelling them to fit the requirements, implementing or executing the changes with the use of BPM software/tools, and followed by constant monitoring for optimization.

Question 2

How is BPM able to improve organization's efficiency?

Accepted Answer

In BPM, the first step is identifying the areas of improvement, then evaluating what will work and what will not. BPM software enables organizations to visually model the steps through flowcharts, which will help every user understand the process completely and set realistic objectives. As the users have a better understanding, they can collaborate with each other to complete the tasks. In addition, processes are monitored to regulate the efforts of BPM and any bottlenecks in the middle are flagged off and addressed. This helps in reducing the time spent on.

Question 3

What are the benefits of using BPM in any organization?

Accepted Answer

BPM offers many benefits. Some of them are enhanced customer and employee experience, increased productivity and efficiency, improved business agility, more opportunities for continuous improvement, ability to stay compliant with the regulations, greater visibility into the processes, among others.

Question 4

How to implement business process management?

Accepted Answer

The five important steps to implementation of BPM are:

Understand the need: As a first step, you need to evaluate the process, identify the problem, and understand what your organization wants to achieve from BPM.

Select a platform: The platform you choose and the processes you implement are directly proportional to the effectiveness of the BPM project. There are numerous BPM services available in the market, and it is crucial to select the right one.

Test, test and test!: Test the solution with different use cases. Automating complex proceses can be difficult but it should be manageable with a good BPM tool, and any flaws or bugs can be spotted.

Train the users: End-users should be comfortable with adapting to the new technology. To get them familiar with it, assign process owners, make them understand the responsibilities, train on how to determine the results, and conduct workshops and sessions, whenever needed. This way, you can ensure the smooth functioning of the workflow.

Analyze and improve: Monitor the functioning of the software regularly and perform health checks. Detect problems, compare the performance at every key step, and create an analysis statement after each step so that it can be modified to reduce cost.