100% customer Success, our commitment
Vuram has a track-record of delivering 100% customer success since 2011, and we’ve done this solely by ensuring constant communication, maintaining transparency, and striving to provide top value to our customers. Our quarterly Customer Satisfaction Survey (CSS) allows us to constantly monitor our performance and identify areas of improvement, in order to ensure maximum customer satisfaction and achieve excellence.
customer satisfaction SCORE ACHIEVED in LAST QUARTER
QUARTERLY Customer satisfaction survey: WHY?
Maintaining a 100% Customer Success rate requires a continuous review of our engagement with our customers in order to meet their goals and help them succeed. Here’s why we insist on carrying out Quarterly CSS:
- To gain a deeper understanding of customer satisfaction levels
- Track processes and enhance strategies to maximize customer satisfaction
- Identify the gaps and understand scope for improvement.
- Learn from our customers who are ecstatic with our work and replicate the happinesss for others.
- Sustain our aim to deliver 100% customer success, every time
ASKING THE RIGHT QUESTIONS
The key to determining how well we’re performing begins with asking the right questions. Our Customer Satisfaction Survey is meticulously designed with a focus on exploring the facets that define customer satisfaction levels. Here’s a look at some of the questions that are a part of our CSS:
- Does our Project Team understand your requirement well and deliver the functionality within the timeline?
- Are you satisfied with our adherence to your organization’s policies such as Information Security, Code of Conduct and Business Continuity Requirements?
- Are the status reports clear, concise and contain enough information to determine project progress?
- How would you rate your satisfaction level with the overall product quality, speed of delivery and project performance?
- Do you agree that the Project Team worked with enthusiasm and showed a healthy interest in customer satisfaction?
- How would you rate our contribution to driving desired business results and a high degree of end-user satisfaction?
TALK TO OUR CUSTOMERS
Want to talk to our happy customer who’ve solved enterprise problems similar to yours? We’d love to connect you with them!