In the latest article published by TechnologyAdviceNarendran Thillaisthanam, Vice President of the Emerging Technologies Division at Vuram, explains how the advancements in natural language processing (NLP) have made customer service and helpdesk ideal for implementing artificial intelligence-powered (AI) chatbots.

He shares insights about the use cases for AI-powered chatbots and how implementing them allows employees to focus on more meaningful work to stay engaged and deliver more significant results. Also explained are the common challenges while implementing NLP and the benefits of adopting the technology. 

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