An Australian university managed student cases such as complaints, requests, etc via email, paper, and spreadsheets. Attending to these through a range of systems was time consuming and burdensome which led to the complainants waiting for prolonged periods of time before a resolution was arrived at An intelligent case management application was built to handle, track and streamline the entire process end-to-end!
The case management application built on Appian brought everything under one place. From allowing students to post their cases to tracking different stages of the case life cycle to approvals, the application did it all, proving effective in alleviating the manual effort and work associated with the process earlier.
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