One of the largest and oldest private banks in United States relied on manual processes, had no proper means of managing data/documents and handled customer communication via countless email/phone calls. The lack of transparency and poor data management made it difficult to track process progress and ensure customer transactions were completed on time. Automation with Appian resulted in a significant boost in productivity, eliminated most of the manual processes, reduced paperwork and streamlined data management. 23% of ROI was achieved post implementation and customer transactions were completed within weeks opposed to the minimum 2 month period earlier.
Learn how Vuram helped the bank leverage the power of automation with Appian.
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