The year is 2020; automation is no longer a far-fetched vision and is witnessing rapid adoption across several industries. With technologies such as RPA and AI making intelligent automation a reality, bots can now carry out tasks without requiring complex code. Tools and technologies are constantly evolving and improving. Automation has taken over mundane, repetitive tasks, and made employees’ lives easier, while providing a significant boost in productivity. Right from healthcare to manufacturing to the business sector, Automation has now found its foothold everywhere. But there’s more to come!
Technological evolution has now ushered in a new era of automation – one that focusses on not just mimicking and augmenting human capabilities but one that can bring about superhuman capabilities. According to Gartner, there will be significant disruption and opportunity brought in over the next five to ten years – and leading that change will be Hyperautomation.
Hyperautomation ranked number one in Gartner’s list of strategic technology trends for 2020 – and since then it has generated quite the buzz. As the name suggests, Hyperautomation takes your typical automation a step ahead.
So, what exactly is it? And why has it suddenly been hogging the limelight in tech circles? Let’s find out.
What is Hyperautomation?
Gartner calls it ‘a combination of tools, including Robotic Process Automation (RPA), intelligent business management software (iBPMS) and AI, with a goal of increasingly AI-driven decision making’
In simple terms, Hyperautomation brings together several components of automation, process optimization and integrates several tools and technologies to amplify automation to a whole new level.
It’s more than just automation
Originally, automation required complex code to automate work, but the advent of Robotic Process Automation (RPA) tools made it much easier, enabling bots to take over mundane, repetitive tasks, and interact with various applications to execute work at a faster rate, without tiring or stopping. However, the major limitation with RPA is that it was restricted to automating simple tasks – those that could be programmed to follow predefined rules, had structured data and followed the same process over and over again. And that was it!
Hyperautomation, on the other hand, elevates the growth of RPA and the multitude of benefits it offers such as the ease of automation, efficiency, accuracy, speed, and other parameters by expanding the automation capability using a combination of disruptive technologies such as Artificial Intelligence (AI), Process Mining, Analytics, Machine Learning, Natural Language Processing, and other advanced technologies. Thus, the term ‘Hyper’automation.
Driving the Automation First era
All those inhibitions, fear, uncertainty and misconceptions surrounding automation have long bid adieu, and now more than ever, we’re witnessing the rise of an Automation First era. It’s now easier to imagine a future that puts human engagement, innovation and efficiency first by building an integrated workforce comprising of humans and robots that can usher in new waves of growth. As the scope of automation continues to expand, Hyperautomation will only propel it further, and help enterprises and consumers realize its immense potential.
So, who’s it for? We’d say: Everyone
Enterprises have a massive opportunity for business growth and transformation leveraging on automation. For employees, it means they would no longer be bogged down by low-level mundane work, and remain engaged with their work, think innovatively and provide creative solutions. For consumers, it means added value in interacting with a business that puts automation at the heart of its operations.
According to the Gartner Predicts 2020: RPA Renaissance Driven by Morphing Offerings and Zeal for Operational Excellence report., “By 2024, organizations will lower operational costs by 30% by combining Hyperautomation technologies with redesigned operational processes,”
Clearly, it’s not just another buzzword that will fizzle out but is here to stay creating an exciting future driven by intelligent automation.
Discover the potential of Hyperautomation
Automation can get a lot of work done; it can make it faster, better, easier. But Hyperautomation unlocks so much more potential that can reimagine all that we thought we could achieve with software bots.
Let’s explore some of the incredible benefits Hyperautomation can provide and how it will become increasingly relevant in a dynamic and constantly evolving business landscape.
Empowered and integrated workforce
Hyperautomation in a business environment will enable the creation of a far superior, intelligent workforce where people and robots work together on a range of activities, right from basic processes to complex end-to-end processes that demand both human decision-making and as well as automation. This can lead to a cohesive, integrated workforce that drives business growth.
The future of work
Automation focusses on alleviating the burden of time-consuming and repetitive tasks that don’t positively contribute to the growth of employees and Hyperautomation can take it to the next level. In contrast to the often-heard commentaries that robots will put people out of work, Gartner predicts that by 2025 roughly 2 million jobs will be created with respect to AI. As Gartner’s research director, Manjunath Bhat rightly put it “Robots are not here to take away our jobs, they’re here to give us a promotion”
Manage automation at a large scale
Hyperautomation can remove the barriers that a single tool or technology is restricted to and open up a world of interoperable tools working in synergy to drive maximum ROI and business benefit. This means you can unlock the power of automation on a large scale, identify all possible business processes for automation and implement it end-to-end by leveraging on an array of cutting-edge technologies. Right from the smallest of tasks, to high-end decision-making and predictive analysis, Hyperautomation can help you tap into the full power of automation like never before.
Analytics on its own can deliver phenomenal results in a business environment, unraveling key insights and useful information from raw data that can be used to steer the enterprise’s growth. But with Hyperautomation, its capabilities are multiplied manifold. Hyperautomation uses the synergy of a combination of AI technologies, refined business processes, RPA and analytics to tap into potent data from various sources, act intelligently on it, drive smart decisions and help enterprises gain a better picture on current performance metrics, carry out predictive analysis and augment the power of data.
Hyperautomation isn’t just about replicating tasks and automating them with robotic process automation (RPA), rather it loops humans into the processes to work side by side with technology. Everyone, right from the developers to business analysts, can be enabled to automate and be a part of the transformation. With such collaborative intelligence at work, employees can train automation tools fostering their evolution, engage AI for enhanced decision-making and tap into advanced insights to reimagine their work and boost productivity.
Hyperautomation in real life: How does it work?
Let’s consider a simple use case of Hyperautomation in the insurance industry: Financial institutions process 100s of applications for claims settlement, and from the moment a loss is reported to the final claims settlement, there’s complex processes, evaluations, approvals and decision-making to be done. With Hyperautomation, claims intake can be done using AI-powered tools that can read data from documents, chat, or other channels. A robotic workforce would then automate the rest of the process chain, file a claim, assess, verify, compare estimates, and arrive at a decision that can then be seconded by human intervention.
Here’s another use case. Take a closer look at your finance processes. How long does it take for an employee to file expense reimbursements? And more so, does it bog down your finance team with a huge workload? With Hyperautomation, OCR and AI technologies can be used to read data from a picture of a bill and use RPA technology to automatically file a reimbursement claim, thus relieving your Finance Teams from the volumes of bills that they might otherwise have to manually sift through and process.
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Besides revamping processes, what more can Hyperautomation do? Consider Digital Marketing: Intelligent tools can help acquire data from different social media channels, carry out sentiment analysis and transform raw information into structured data that can be used to drive new marketing campaigns or transform customer service.
And that’s just barely scratching the surface of the world of opportunities that Hyperautomation can provide.
Be it construction, manufacturing, healthcare, IT or insurance, Hyperautomation can find applicability across verticals and solve a multitude of business challenges. Bolster your technical capabilities. Add more tools. Make robots a part of your workforce. Explore unlimited automation opportunities. Welcome the next wave of technological innovation and transformation. It’s about time you witnessed the true power of automation, don’t you think?
Don’t just automate – hyperautomate your enterprise. Want to know how? Vuram is a Hyperautomation services company that works with BPM, RPA, AI and RPA technologies and can help you synergize a solution enabling your enterprise to operate at hyper speed. Talk to us today or reach out to us on firstname.lastname@example.org to know how we can help you unlock the power of Hyperautomation.