The world is still reeling from the unforeseen crisis precipitated by the COVID-19. Businesses around the world have been working around to adapt to the changing scenario and ensure business continuity and contain costs. Workforces are distributed; they now work from their homes with the expectation of delivering the same business outcomes despite the uncertainty that lingers around them.
Automation is the key that can help fulfill these business needs. However, organizations that had already taken the first steps towards automation had it comparatively easier than the ones that didn’t. Among the technologies that are fast-growing, robotic process automation (RPA) can be leading us through the new normal to the post-pandemic world. According to Enterprise Technology Research’s survey conducted at the peak of COVID-19 lockdown, RPA adoption amounted to 22% among IT buyers.
A Revived Role of RPA in a Pandemic World
RPA has assumed greater importance and has attracted significant attention with the onset of the pandemic. At such turbulent times, RPA tools can help organizations to shift their focus on boosting their productivity and efficiency, instead of just focusing on containing costs. A study conducted by Forrester for UiPath revealed that around 48% of organizations will increase their RPA spend in 2021.
Speed Up Critical Processes in the Healthcare Industry
If there is an industry that has to shoulder greater responsibility during the pandemic, it’s the healthcare industry. While the RPA tools take offload time-intensive or repetitive tasks from the front-line workers, they can spend their time caring for patients. The bots can get the paperwork done in a matter of a few minutes and get all the patient records and history organized. This saves up a lot of time, which needless to say, is the most important factor in this crisis. The attended bots that UiPath deployed in one of the US hospitals saved 8–9 minutes per patient. Healthcare is also an industry where manual errors can literally cost lives; RPA software completely eliminates this. When implemented to ensure a contactless experience, it also minimizes the risk of virus spread in customer-facing scenarios.
Gives a Facelift to Virtual Learning
Apart from the ways of working, the pandemic has altered how students learn. With virtual learning taking the center stage, universities and colleges can look toward RPA to manage online scheduling. The bots can easily take care of the back-end operations that can significantly improve students’ experience. Enrolment and processing transcripts, which involves a ton of paperwork, can also be automated with bots.
RPA in Banking and Insurance Sector
The insurance sector is replete with use cases for RPA implementation. The sector has to handle excessive volumes of transactions that got triggered by the pandemic. Since software bots can automate rules-based, rote tasks, enterprises can ensure business continuity despite a surge in the number of customers seeking new insurance policies and information on their existing ones.
Similarly, in banking, another transaction-intensive sector, RPA can help the enterprises glide through the crisis by helping them with crisis loan processing and the unprecedented workload.
Facilitates a Contactless Experience
The pandemic has brought out the germaphobes in us. Even people who preferred face-to-face interaction or shopping at brick and mortar stores now feel comfortable communicating with a chatbot; thanks to social distancing. Companies specializing in RPA can make this possible. Air Asia, a well-known Malaysian Airlines group, has leveraged the technology to implement contactless procedures. Starting from contactless payment kiosks to check-in, end-to-end processes were automated.
RPA in the Post-Pandemic World
Even after the pandemic, it’s a given that RPA is going to stay. When organizations realize the benefits they reap from RPA implementation, there is no going back. Gartner has predicted that the global RPA software revenue will reach $1.89 billion in 2021 (an increase of 19.5% compared to 2020). In the post-pandemic world, RPA’s growth will be unwavering and stronger with AI-capabilities.
Would you like to embrace RPA in your organization too? Vuram can help you get started on your automation journey. We have 50+ trained RPA specialists who can guide you with their expertise on both business process management and RPA. We work with leading technologies and partner with BluePrism, UiPath among others to deliver RPA services to our customers! Connect with us to know more on how our RPA services can help your organization spring back and emerge successful in the new normal. Drop in a mail to email@example.com and we’ll get in touch with you.