Companies across industries have started to adopt robotic process automation (RPA) more than ever before. RPA COE is a software technology that is programmed to perform simple, mind-numbing tasks like data entry, claims handling, credit card processing, and more . These software bots execute rule-based processes without human intervention, operate round the clock, and complete activities faster with perfection. 

Industry analysts predict a modest, 35% growth in the market. And in the next two years, more than 70% of organizations will work with RPA. 

Adopting an RPA strategy needs careful planning in:

  • Building the infrastructure
  • Picking the technology
  • Establishing best governance
  • Addressing the impact of automation
  • Integrating RPA in existing IT ecosystems 

And this is where an organization needs an RPA CoE. 

What is an RPA CoE?

A Center of Excellence (CoE) is a think tank, a capability center run within an organization, which seeks to achieve business transformation. An RPA CoE is a pool of capabilities required to drive RPA functionality in an enterprise. It helps in deploying RPA effectively into the business operations. 

For example, imagine the HR department seeks an RPA bot for processing payroll. As a quick fix, they instantly download a solution and demo it to the management. The whole team is happy and reaches out to the RPA vendor who implements it quickly within a month’s time. 

 But some employees, resisting to adapt to the change, suggest an upgrade of the existing system to stonewall any rollout. The upgrade comes, and fails in no time. Now the team is following up with the vendor who is already busy with over a dozen projects. 


Huge efforts, time, and money spent on this whole project have gone in vain. 

All these could have been avoided if an RPA CoE was there. The center of excellence could put in place the necessary knowledge and resources for effectively implementing the solution, and ensure the employees across the organization are well-informed. At its core, an RPA CoE evaluates, implements and maintains the automation throughout the organization; provides training, enforces best practices, streamlines operations and drives continuous improvement. 

Why do you need an RPA Center of Excellence?

By building a well-structured center of excellence in your organization, you can measure, experiment and accelerate performance. Did you know that according to a study by Horses for Sources, only 18% of enterprises have set up a dedicated CoE model for RPA. Almost 88% of these enterprises believed that having an automation CoE has been adding great business value with scores of 4-5 on a 5-point scale. 

A strong CoE makes it easy to: 

  • Structure the roles & responsibilities

By establishing  the organizational structure of the center, you define all the internal and external roles and responsibilities for all aspects of the RPA initiative. This is in addition to providing the goals, tasks and the functional model so that the whole team is aligned. 

  • Fulfill compliance requirements  

The governance element of an RPA CoE ensures the essential compliance requirements, information security, the automation standards and policies, rules for development and deployment of RPA are all met. This will also decide the value assessment and the level of access provided to each role for carrying out a secured implementation. 

  • Choose the right technology 

Building the ideal architecture for a robotic operating environment, and choosing the perfect technology are key. A mature CoE can help you choose the right tools and be responsible for support and service. 

  • Identify processes 

Right from assessing what processes must be automated, how to identify automation candidates, and how to prioritize automation, executing, testing , and deploying, you can be confident that a scalable support structure is just out there. 

  • Create an operating model 

Change management is inevitable. Once you have implemented the RPA solution, and when your company changes structure, and when there are changes in some business roles, the CoE team can offer comprehensive training. You can create an operating model on what kind of controls need to be put in around the technology. 

  • Manage automation efficiently 

A robotic operating team is important in your CoE. CoE requires setting up a team that owns the responsibilities of all activities required to implement and manage automation.

Related Reading: 30x Reduction in Overall Processing Time by using BLUE PRISM RPA

It may consist of:

RPA Solution Architects: They will oversee the infrastructure end-to-end, assist in development, and select the appropriate tools. 

RPA Developers: They design, develop and test the automation workflows. 

RPA Champions: They lead the automation drive across the organization, serving as a guardian of your solution. 

RPA Project Managers: As any project managers, these members ensure the project is being run smoothly in accordance with the strategy and within the budget. 

RPA Analysts: The success of RPA lies in picking the automation cases. RPA analysts are subject matter experts who identify the opportunities, create a detailed analysis of the processes and process definitions. 

RPA Support: Your organization needs a dedicated support team when a technical glitch crops up, or to solve any queries. 

There are other personnel like RPA Infrastructure Engineers, RPA Sponsors, Controllers, Supervisors, CoE Developers and Leads who all play a key role. 

  • Increase efficiency 

CoE eliminates bottlenecks in the process. As  the resources with unique knowledge and skills are centralized, you can optimize the daily operations, reduce development time, leverage reusable assets, and minimize duplication of efforts across the enterprise. 

  • Scale up

Scaling a business is setting the stage to enable and support growth in your company.  A Deloitte study states that over 80% of organizations implementing RPA are happy with the results. But only around 1% were able to scale considerably in a year’s time. CoE has the ability to identify use cases after initial implementation with a comprehensive analysis, create a consensus between the business units and IT, and perform process mining to increase the level of RPA maturity in your organization. 

RPA CoE is the accelerator to scale up your organization’s automation journey. 

Let’s get started! Write to for details. 

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