“Alexa, can you switch on the home speaker?” Next, a message beeps, “Your scheduled payment of $80 towards the subscription has been processed.” on your bill scheduling app while you get a reminder for a sales demo with the client to start in 15 minutes.
We are in a fast-evolving world. A world driven by automation, making our lives easier and better. While automation has managed to bring in digital transformation across all the industries, one such industry that was particularly reluctant to adapt was healthcare. Thanks to the recent pandemic-induced crisis that has triggered the pressure, the industry is responding with digital innovations at a faster pace.
For example, we see AI-powered chatbots acting as triage tools to instantly segregate COVID-19 cases from patients with other less-threatening ailments; there are AI-trained algorithms to assist healthcare workers in quick decision-making to identify patients who need extended hospital stays; and even software to automate verification process of clinicians, doctors, nurses and paramedics; software that takes care of scheduling and cancelling patients’ appointments, and much more.
Adapting to emerging digital technologies that combine intelligent process automation, robotic process automation, machine learning and AI to achieve greater level of operational efficiency cost-effectively is the need of the hour. And one of the best ways to build applications rapidly with various customization tools is deploying a low code automation solution, more like a plug-and-play solution.
For starters, low code is a visual development approach to software development that uses a drag-and drop interface, prebuilt, plug-n-play components, and ready-to-use templates to enable anybody with minimum coding experience to create applications easily.
So, how is low code automation and plug-and-play automation solutions helping the industry?
Before we dive in, here’s a look at the key challenges the industry is facing:
Rise of Consumerism
Convenience, easy access and efficiency have become the norms of consumers, and it is no different for patients too. They are looking for more flexible options to schedule appointments, identify underlying symptoms, access medical records, and locate the nearest clinic. A McKinsey research on consumer healthcare concludes that 49% of respondents use digital solutions to access healthcare services.
To fulfil the needs of the patients and engage with them, healthcare institutions are trying to take a novel route in embracing digital transformation.
Lack of enterprise app developers
Research points to a huge increase in custom enterprise applications over the next few years. But is the industry equipped enough? Hiring experts would be expensive, at the same time going for novice in-house development teams may accompany a lot of responsibilities, regulations, guidelines and seems a little risky.
Gathering, maintaining and accessing patient information to provide quality care; lots of manual tasks that may lead to errors; lack of communication across departments are some of the major obstacles.
Instead of hiring a large group of professionals, plug-and-play solutions can be created by your non-expert teams along with some support from developers at the backend. Thus, saving on hiring costs.
With automation, you can utilize replace applications to perform manually-intensive tasks. Instead of assigning your workforce with monotonous activities, you can elevate them for a higher clinical functional role.
Security and privacy
It is crucial for healthcare developers to set forth app compliance and security as a top priority. Low-code platforms empower developers to design apps that could be easily integrated with any important third party systems. For example, a HIPAA-compliant database. Moreover, many of these solutions can be custom built in a secure environment with adherence to the respective compliance policies to suit the needs of the institutions.
The data challenges in healthcare are myriad. Access to essential patient data across the departments is one among them. As LC platforms facilitate integration with other existing systems, they can help retrieve patient information across departments, and also generate actionable insights. Data can be compartmentalized and stored in containers.
An oops here, a slip there may become a costly affair in healthcare. In a low code development platform, there is not much of coding, and this ensures the app runs smoothly with no hiccups in functionality. Especially in this field where a high-quality solution is important in the areas of medical record, order entry, decision support systems, data entry, patient progress, employee tasks, and more.
At times, hospitals may get inundated with general and appointment-related queries and managing it manually could be an Herculean task for the staff. With an automated solution, there is better control of tracking, confirming or cancellation of appointments or answering simple general health related queries which can be automated. Thus helping patients get quality care at the right time without any complications.
If you would like to know more about low-code solutions for healthcare industry, write to firstname.lastname@example.org.