Today, we live in a time that is filled with technological possibilities that help enterprises build and deploy intelligent operations. To stay relevant and competitive, Robotic Process Automation helps businesses to be more agile and effective, while helping them achieve efficiencies and cost savings.

As optimistic as it might sound, the efforts they put in and initiatives they venture into rarely take off. Their endeavors fail to make an enterprise-wide impact; Business processes are increasingly volatile and complex; aspirations toward business improvement are not sustainable in the long run. What went wrong?

Multiple studies show that many people don’t enjoy their jobs. They find large parts of their job to be dreary and uninteresting. They spend a considerable chunk of their work hours with repetitive and predictable processes like queries, maintenance of records, and transactions. For example, these employees take a number of documents that are stored digitally and then convert them into forms that they then have to file. This is a very tedious task and also affects productivity—is it not dull to take all the forms, write them out manually, and then finally go and file them?

Wherever repetitive, rules-based, manual processes exist, RPA technology can deliver cheaper, faster, and high-quality solutions. It can efficiently handle high-volume, repeatable tasks that previously required the human workforce to perform.

So, Why RPA Matters?

If we were to take a task as simple as customer onboarding, the multi-layered processes associated with it can complicate the operations. When humans are involved, it takes 3-4 weeks of training to bring a new individual on board and make them productive.

But RPA bots can incredibly automate administrative tasks like collecting customer documents, creating client entry, extracting customer details from forms and documents, scheduling communication, and notifying stakeholders of the onboarding completion. The benefits are manifold. RPA can take these mundane tasks, capture and interpret the actions of specific processes, and tremendously improve process quality.

How Robotic Process Automation Redefines Business Landscape

In order to achieve business efficiency, companies typically try to improve the existing processes. But that is not enough; they should find ways to simplify and streamline everyday business operations. That is where RPA unlocks massive value by delivering significant, sustainable solutions in short timeframes.

As RPA bots can mimic a human worker and perform the same tasks incredibly quickly, accurately, and cost-effectively, robotic process automation is a major turning point in digital transformation. Because of its capability to effectively automate business-critical processes, 80% of SMEs indicate that the ability to automate processes is key to their survival, according to a recent survey from Xerox.

What Makes RPA A Futuristic Business Solution?

An ideal futuristic technology is not limited to one particular industry. Multiple industries across the globe can leverage its solutions and it can deliver tangible benefits to customers in the form of faster turnaround or better service.

In accounting, for instance, RPA can efficiently automate transactional reporting and budgeting. In customer services, it can verify the information for automatic approvals. Healthcare industries can handle patient records through RPA. RPA benefits Insurers by simplifying claim processing. In logistics, RPA optimizes the procurement process by automating order processing and payments.

In the end, businesses have already started to increasingly use RPA’s next-generation tools to enrich predictable processes and complete them much more rapidly. World Economic Forum reported that in 2018, 71% of the total tasks were performed by humans while machines performed 29% of the tasks. In just over 4 years, in 2022, RPA’s digital workforce will play a major role as 42% of the tasks will be executed by machines, against 58% performed by humans.1

It clearly shows that the future will be RPA-centered as it can deliver great customer experiences, cut costs, improve quality, and build value.

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