Gone are the days when Business Process Management was thrown around as a casual buzzword that was only talked about but never implemented. Today, it has managed to leave boardroom discussions and has occupied a predominant place in enterprise transformation. Businesses from across industries are jumping in on the bandwagon and are embracing BPM as a mandate and not an option. The flip side to the upswing in demand for BPM solutions is the equivalent rise in the number of BPM platforms and vendors. Back in the day, choosing a software was easy; there were only a handful, and it was only a matter of carrying out a process of elimination to choose one. Today, there are dozens of options when it comes to Business Process Management software that varies in features and capabilities. Choosing one that’s right for you might be far more challenging than you think; you don’t want to be stuck with an under-performing software, nor do you want to splurge on one that’s beyond your basic requirements.
So, how do you go about choosing the right BPM tool for your needs? Let’s take a look at some of the key factors you need to take into consideration before you make your pick:
#1) Feature-rich isn’t necessarily better
Many BPM platforms out there promise an enriched feature-loaded experience, not realizing that most of these features will neither be used or understood by an average enterprise user. So, why should the features be a deciding factor? Instead, pick a software that offers adequate features to meet your requirements.
There are many options that allow you to opt-out of features you don’t need, saving you money, and helping you avoid unnecessary confusion. This is why before you take the plunge, it is important to draw out a clear plan and determine what features you’re actually looking for. For example, if you’ve got unorganized data, choose a software that allows you to build a customizable database and generate analytical reports.
#2) Pick a cloud-based tool
Choosing a packaged on-premise software comes with a perpetual licensing cost and involves complicated setup. Security concerns might make on-site hosting seem like a more viable choice. However, the most important consideration to make is whether you have the technical resources to support it. Needless to say, cloud makes for a better alternative. Cloud-based BPM solutions are a lot easier on the budget and come with innumerable benefits, such as data accessibility, significantly lower risks, unlimited flexibility, and more scalability options.
Choose a more robust BPM software that’s equipped with a highly-secure cloud environment, that gives you all the advantages of a cloud system sans the security vulnerabilities. For example, Appian is a popular low-code BPM software that is armed with a number of security certificates and compliances right out of the box to you’re your data superior sense safety and protection.
[Appian is a leader in low-code development and is one of the best BPM tools available. Know more]
#3) Make customer support a priority
No matter how intuitive or easy to use the platform, you’ll always have a question or query you need answered. This is where you need prompt and reliable customer support that pays heed to you and supports you on your journey. A sell-it-and-forget-it software will leave you scrambling from door to door for technical help and cause negative business impact. Remember, you need someone to walk alongside you on your business transformation journey. The best way to ensure you get the best customer support is to hear from others who’ve used the tool. Read up customer reviews and testimonies and understand to what extent the BPM vendor extends support before you seal the deal.
#4) Integration with your existing framework
Your enterprise data might move between various systems. You might have a dozen different tools you use to bring ease into your business operations. The last thing you want to do is add another one to the list, that sits alongside these systems and works in silos. If you end up doing several manual data transfers between your legacy systems, it defeats the purpose of implementing a BPM system to streamline automate your processes.
What you need is a BPM software that seamlessly integrates with your systems to provide a tangible solution. Ensure that the software can be integrated with major platforms such as G-suite, MS office, AWS and includes integration paths for core processes such as webhooks, REST APIs, among others. This will ensure that you don’t have to eliminate and rebuild, rather you can build on top of your existing systems and enhance your existing setup.
#5) Usability over functionality
Before you venture into the world of BPM, take a moment to stop and think why you’re doing it? The end goal is to simplify and optimize and not add to the prevailing complexity. How do you ensure that? Don’t get carried away by swanky features, cool design, and other attractive functionalities. While it’s definitely a plus, if it comes at the cost of hiring a pool of talented developers to write thousands of lines of code to build a workflow, then you need to reconsider your options. The more intuitive and easy to use it is, the less training your staff needs and the easier it is to adopt it across the chain of operations.
Choose a BPM solution that enables simple drag-and-drop functionality to build workflows and forms. The bottom line is that anyone, even the average business user with no technical proficiency, should be able to run a process with a few clicks on the dashboard.
#6) Responsiveness and compatibility
Everyone is mobile, and so should your enterprise! Mobility is the key to staying connected with your customers at all times via multiple channels. This means your user base will work with a diverse set of devices. To ensure compatibility and seamless connectivity, you need a BPM solution that’s responsive and adapts to a range of devices. You don’t want to write multiple UIs for different screens, and waste time, resources and effort. Instead, choose a responsive solution that automatically supports viewing and operation in multiple devices.
There are several BPM tools like Appian that offer built-in mobility and allow you to deliver a seamless experience across multiple devices with a single deployment.
Choose right, the first time!
Making the shift in your enterprise and embracing BPM is a step in the right direction, however, an ill-equipped BPM software can throw curveballs in your journey, which might send you back to square one. Choose right the first time and ensure that your pick meets all the criteria highlighted above! Still confused? Reach out to a trusted BPM consulting firm that’ll understand your requirements and help you make the right choice.
Vuram has over 9 years of experience in delivering a wide suite of BPM services and solutions. No matter what your enterprise challenge, our BPM consultants can help you arrive at the right solution. Got a question? Feel free to connect at firstname.lastname@example.org