The world is a different place now; it’s not “business-as-usual” for many. With most employees working from home, the coronavirus crisis has challenged almost every company to shift gears and rethink the way they do business. Digital transformation that was once on some obscure part of the to-do list, has now suddenly leaped to the number one spot. Many enterprises re-evaluating their operations and attempting to reign in control by transforming their operations. As we pointed out in our previous article [ Read more on The Coronavirus Crisis: A Wake-Up Call on the Importance of Digital Transformation here] those who’ve already embraced Digital Transformation are faring relatively better than their counterparts in tackling the change. It’s not too late to adapt to these uncertain times, and evolve into a stronger, more resilient, digital-ready enterprise that can work easily with a remote, distributed workforce
Here are some of the top strategies to consider that will help you navigate the current climate, while also preparing you in the face of such eventualities in the future:
Make optimal use of digital channels
Think about it; a few weeks ago, what we thought was impossible or difficult to do without being on-premises or in-office, has now been proved wrong. Fitness enthusiasts are taking to Instagram to stream workouts. Musicians are hosting online concerts. We even had an umpteen number of virtual cycling changes recently. We’ve come up with alternatives for almost everything, so why not for the way we carry out business? Strategize digital alternatives for the activities you used to do in-person. Use video conferencing, stay in touch with chat, interact with your customers on social media, host Q & A on Facebook Live and more. For example, if you used to address customer queries via phone, switch to your social media inboxes to provide a faster response.
Leverage technology to reduce workload
Did you know, according to reports, the average employee spends at least one-third of his/her time on repetitive, low-level, mundane work? Modern-age technological solutions such as RPA can help you automate work and alleviate this burden. There are also several other tools and technologies such as BPM, RPA, and AI that you can leverage to ease the work, and help your workforce perform better, and work faster. Take for instance, your customer service division. Do they spend hours reading emails and responding to queries? Imagine reforming your operations using chatbots and Intelligent Virtual Assistants (IVAs). Modern generation bots can handle far complex queries, and some even use sentiment analysis and Natural Language Processing (NLP) to analyze customer words and respond appropriately.
Improve data accessibility
If there’s one thing that the ongoing pandemic has shined a light on is how many organizations still have unstructured operations and erratic data management. While it may not have posed a problem earlier, the shift to remote work has now brought out a need for easy access to information, documents, presentations and more from anywhere in the world. Companies that so far worked on discrete workstations are making the transition to shared, cloud environments to make data accessible for all. It’s about time you moved on from legacy systems and enable your enterprise by hosting centralized data that can be accessed anytime, from anywhere.
Calling all robots onboard
Yes, you heard that right! The workforce shortages due to health and economic challenges have brought about a severe impact on business operations. Many hospitals, grocery stores and other essential service providers are enlisting robots to fight against the COVID pandemic. So why not use them to bring about workplace automation? According to a survey by EY, 41% of respondents said they were investing in accelerating automation to prepare for a post-crisis world. Right from handling day-to-day tasks such as social media posting, or say auto-reminders, or more advanced automation involving AI technologies for decision-making, there are multiple ways you can use software bots to stay afloat during turbulent times.
Use collaborative tools to manage distributed teams
Take a step back and evaluate your operations: Do you think your teams collaborate enough? Does Mark from Payroll have a clue what John from the HR Department is up to right this moment? If not, there’s a clear lack of transparency and collaboration in your teams, and that can prove detrimental especially when working with remote teams during such uncertain times. It is vital to build a collaborative environment by connecting your employees to an enterprise system with defined end-to-end processes. This means right from data capture to tracking to approvals, the system provides a clear picture and allows teams to work better and more productively.
A challenge or an opportunity?
If you think all that we’ve mentioned is easier said than done, think again! In the midst of the crisis, let’s not forget that there could be opportunity – an opportunity to rethink business operations and technology. Many enterprises are unlocking the power of low-code to rapidly deploy apps, streamline business operations and work efficiently with collaborative, globally-distributed teams. Appian is a leading low-code platform and a Business Process Management tool, that will help you revamp your processes and go live in weeks instead of months. [Watch our webinar on Adopting and Achieving Agile Appian Development Success with Remote Offshore Teams] You can also integrate RPA and other cutting-edge technologies to get more out of your transformation initiative.
So, what are you waiting for? Vuram specializes in delivering intelligent low-code automation solutions that can reinvent the way you work and help you sustain during such unprecedented times. As a Global Trusted Partner of Appian and expertise in working with cutting-edge technologies including Business Process Management (BPM), Robotic Process Automation (RPA), Artificial Intelligence (AI) and Business Intelligence (BI). We have expert Appian BPM consultants and specialists with experience working with a range of technologies. From consulting to support, we’ll handle the end-to-end journey towards transformation.