No business can run without processes. These may vary in complexity, scale, scope and criticality but are crucial elements of day-to-day operations. Without well-rounded and optimized processes, businesses always stand the risk of losing out on gains, dealing with inefficiencies and unsatisfactory results. Many enterprises let ‘haphazard’ processes run, and while they may not hamper business operations, they can bring about crippling effects when ignored for long. This is why it’s vital to incorporate Business Process Management into as part of the ongoing business practices to improve efficiencies, optimize resources, and reduce unnecessary waste. And it’s even more vital to get it right!
Why you need BPM Consultants?
BPM has a broader reach than mere implementation of technology; it involves people, systems and processes, requiring an understanding of how these work together. If not properly executed and carefully managed, it can yield less than satisfactory results and minimal gains. Business process management works best when driven by an experienced BPM Consultancy supported by Business Process Management Software that can analyze the business, identify issues and recommend the changes needed to get the best returns.
What to look out for?
Scouting for a BPM consultant may not be easy. You need a technical team that understands the intricacies of the field, understand how various processes work and handle the most complex requirements. Right from knowing how the synergy of people, processes, and systems work to taking on a holistic approach to process improvement across the organization, with right BPM partner can help add value to your enterprise. Here are five differentiating skills that are a must-have for a BPM Consultant:
Communication Is Key
Aside from knowledge and expertise, one of the most crucial and often-missed aspects is the ability to communicate well and understand business requirements. Most BPM projects start off on the wrong note due to a mismatch in knowing what’s needed to what’s actually delivered. Communication is thus a core component in getting to know the ins and outs of business by interacting with various teams.
Great Business Process Management practices are not about following textbook rules and implementing them out-of-the-box, rather they entail critical thinking, analysis and a more consultative approach. An ideal BPM consultant must take proactive steps in educating the client and driving the best approach in helping them get the best out of the BPM solution.
Factor In The Business Perspective
Often, technical brains behind the operations focus too much on Business Process Management software while ignoring the business perspective of the solution. BPM is not only technology-focused, but also business and people-focused. The team needs to look at the problem with a business perspective i.e. objectives, context of the problem, pain points, key metrics, goals and how the solution can deliver real business value. Without a business perspective, a BPM solution will mostly likely be aiming for results, without knowing the real problem.
No BPM solution is complete without implementing change at the very core of business operations. The mark of successful implementation is how it brings about a whole new way of working. The entire company culture can change, bringing in greater accountability, exposure and efficiency. Not every change is welcomed or easy to accept. This is why the change that BPM brings in must be managed from early on to prevent unnecessary roadblocks across the transformation journey. Good change management is thus one of the most crucial skills to look for in a BPM Consultancy.
- Constant Measurement And Improvement
BPM is not a one-time implementation, rather it’s a continuous process that involves constant tracking and measurement of the performance of processes to identify scope for further improvement. A good BPM Consultant will consistently monitor and find gaps that can be filled to bring about further optimization. This means that as a BPM implementation ages, it should only keep getting better and yield better results.
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Ensuring these five skills, enterprises can save themselves the pitfalls associated with poor business process management such as failing to understand business goals, inability to assess the organization’s readiness for change, improper communication, and other aspects. As business operations evolve and become increasingly dynamic, BPM is emerging as a high-priority discipline that can improve efficiency and productivity. At Vuram, we prioritize these attributes in our consultants and nurture these skills to ensure we deliver 100% success to our customers on their BPM program.
Adopting an ‘Empathy First, Technology Next’ approach, our BPM services are focused on understanding your business and building a solution that provides maximum value. Want to know more about our BPM Solutions? Write to us at email@example.com and let’s get started.