Businesses evolve, and so does BPM! The year 2020 ushers in yet another phase laden with opportunities. With an increasing number of enterprises embracing BPM and growing agile to stay on top of rising consumer demands, Business Process Management continues to witness technological innovation and emerging trends that are revolutionizing the space. While some of these trends have already gained steam and are being adopted, the emergence of new use cases will further augment their applications this year and beyond. 

As more companies invest in transforming their enterprise models, it’s evident that BPM’s advancement is only set to accelerate further. So, how will it evolve further? What do the BPM development experts have to say about its future? In this post, we’ll dive deep into the key trends shaping the future of BPM in 2020

1) iBPM will be the new normal

The days of traditional BPM processes and tools are finally past us! The onset of rapidly-evolving new technology has led us towards iBPM – Intelligent Business Process Management. It involves weaving cutting-edge technology such as RPA, AI, analytics, etc into workflows to further enhance the outcomes, automate processes and improve efficiency. Let’s consider a simple instance of breaking down the data derived from a BPM platform: where a traditional BPM system eats into time and resources, an ‘intelligent’ system will incorporate analytics to convert data automatically into tangible insights in no time. In 2020, iBPM will no longer remain on the backburner and will become the new standard for enterprises

2) Hyperautomation 

Despite all the hype generated by sci-fi movies, automation is nowhere close to replacing humans today. So, if you were foreseeing an imminent robo-apocalypse, here’s good news: it’s not happening! But what is happening is an evolution of primitive automation technologies. Enter Hyperautomation – the next best thing to achieving high levels of automation combining tech such as Robotic Process Automation (RPA), Artificial Intelligence and iBPM.

Gartner states that “Hyper-automation often results in the creation of a digital twin of the organization”. The ‘twin’ provides real-time intelligence and allows visualization of key processes and performance indicators that influence business decisions. Hyperautomation can further streamline complex BPM workflows and boost efficiency.

3) An increasingly collaborative workforce

Everyone preaches the necessity of a collaborative workforce, but when it comes to implementation, it’s ridden with twisted lines of complexities that are quite difficult to unravel.  With different teams spread out across the world, enabling them to connect anytime and anywhere effectively is tricky business, but with BPM, it’s now made possible. BPM platforms can integrate all the collaborative functionalities necessary to allow seamless content and file sharing, internal communication, issue management, among others. The better the collaboration, the more the value generated in terms of costs, productivity and customer satisfaction. With BPM systems continuously evolving, the emphasis will now be on achieving better collaboration and create a more agile, productive workforce.

4) The world is mobile – why not BPM?

Just about everyone is on mobile. From shopping to games, these albeit small devices have become more than just communication tools. And it’s true when it comes to enterprises as well! With a global workforce operating out of different time zones, adopting a collaborative approach to work might demand more than just working out of the designated system device. Processes and workflows requiring information inputs and approvals along the way and putting it within your workforce’s reach can make a huge difference. As enterprise mobility is slowly gaining precedence, BPM solutions and cloud connectivity will make it possible for business tasks to be completed anywhere, anytime.

5) No-code platforms will gain prominence

What if you needed zero coding knowledge to automate processes and scale up as per your organization’s needed? A no-code/low-code system will allow you to build and deploy applications by using visual development environments featuring drag-and-drop and pre-made elements that alleviate the need for full-fledged dependency on BPM consulting services or an IT team. With the rising demand, existing low-code/no-code business process management solutions will only get better, enabling enterprises to be agile in the face of a dynamic business landscape.

2020 will definitely be a big year in terms of how businesses use BPM to optimize processes and meet customer demands. What are your plans for this year? Discover for yourself how BPM solution empower you to innovate, respond quickly to market demands, and ensure customer delight. 

Talk to our Appian BPM consultant today to know how we can incorporate cutting-edge trends into your core operations and redefine your business. 

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